Find answers to common questions about Present — whether you’re a business owner or an employee, we’ve got you covered.
No, employees need an invitation code from their employer to register and use the app.
Sign up through our website, choose a plan, and follow the step-by-step onboarding process to configure your account.
The app is available for both iOS and Android devices.
Yes! We offer a 14-day free trial for Starter and Growth plans — no credit card required.
In the web admin portal, go to the shift settings to set specific locations and radius limits as low as 10 meters.
Yes! Our Growth and Enterprise plans offer custom branding and features tailored to your industry.
Basic attendance reports are available in the Starter plan, while Growth and Enterprise plans offer advanced reporting and analytics.
Go to the “Integrations” section in the portal to connect with payroll systems like Xero, MYOB, or QuickBooks.
To upgrade or downgrade your plan, please contact our support team through the web admin portal or email us at support@presentpro.com.au. Our team will assist you with the process.
Open the app, navigate to your shift, and tap the clock-in or clock-out button. Ensure you’re within the allowed radius.
Ensure your location services are enabled and you’re within the set radius (e.g., 10 meters). Contact your manager if issues persist.
Go to the “Shifts” section in the app to see your upcoming and past shifts, including location and timings.
Yes, but requests need to be approved by your manager through the web admin portal.
You can use the app’s support section to contact our technical team for assistance.
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